FAQs
If you're just starting or looking for advanced tips, discover answers to frequently asked questions about Compass
- How do I create a Points of Interest?
- Why can’t I see safety stats for some trips?
- What is “idling?”
- How is the cost of idling calculated?
- How do you determine how much fuel I used in a trip?
- How do you know the fuel economy of my car?
- What is DEF Level?
- What is Filter Soot Load?
- Do you track phone usage while driving?
- What does the dotted line, red line, and solid blue line mean on a trip?
- What does my score mean? How should I interpret my score?
- How to Understand Your Monthly Compass Performance Summary
- Why is the system showing my vehicle in a different location than its actual location?
- How do I add a new vehicle or remove a vehicle from my account? (account owner only)
- How do I assign a device to a new vehicle in the phone app? (account owner only)
- How do I update a device association? (account owner only)
- How is speeding and max speed calculated?
- How do I retrieve video clips in my driver portal?